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Phone: (806)319-5658

Business hours:
Monday – Friday 9 am – 5 pm

Location:
5840 49th St. Building 200
Lubbock, Texas 79424

© 2023 by Lonestar Horsepower

SHIPPING & RETURNS

Shipping Policy

Thank you for visiting and shopping at Lonestar Horsepower.

The following are the terms and conditions that constitute our Shipping Policy.

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

 If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping charges for your order will be calculated and displayed at checkout.

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Lonestar Horsepower ships to addresses within the U.S., U.S. Territories, Lonestar Horsepower does not ship to P.O. boxes or APO/FPO addresses.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Lonestar Horsepower is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Lonestar Horsepower is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

*International Shipping Policy -  We currently do not ship outside the U.S.

Return & Exchange Policy

If you are not entirely satisfied with your purchase, we're here to help.

 You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, there will be a twenty percent restocking fee and we will initiate a refund to your credit card (No cash refunds) or issue in store credit. You will receive the credit within a certain amount of days, depending on your card issuer's policies.